To submit a complaint about content published on bookofthefallen-australia.com, please provide a clear description of the issue and send it to [email protected]. Include: (1) the page title and full URL, (2) the specific statement(s) you believe are incorrect or non-compliant, (3) what you believe the correct information should be, and (4) any supporting sources (e.g., official rules, publicly available regulatory guidance, or verifiable documentation). If you prefer, you may also use the website’s official contact form (if available) or the site’s official social media accounts (if listed on the website) to submit the same details. For privacy, do not include sensitive personal data, if identity confirmation is required, we will request it by email only.
We review complaints that relate to the accuracy and integrity of our informational content, including: factual errors about the game book of the fallen slot (e.g., features, mechanics, terminology), misleading or outdated information, incorrect attributions, and potential non-compliance with applicable Australian legal or regulatory requirements relevant to informational publishing. We also review reports of technical content issues that materially affect understanding, such as broken images that change meaning, missing disclaimers, or incorrect version statements.
We aim to acknowledge complaints within 3 business days and provide a substantive response within 10 business days. Complex matters (e.g., legal review or multi-source verification) may take up to 20 business days, if so, we will tell you the reason for the delay and the expected next update. Responses are provided via email to the address used to contact us, unless you contacted us through an official contact form or official social media, in which case we will reply through the same channel when possible. If a correction is warranted, we may update the relevant page and note the change internally, we can confirm completion upon request.
We do not review or resolve disputes with casinos, betting platforms, payment providers, game publishers, or third parties. We cannot assist with account issues, withdrawals, bonuses, self-exclusion, responsible gambling tools, or any gambling-related complaints, and we do not process affiliate, partnership, or advertising requests through this complaint procedure. Reports that are abusive, vague, unsupported, or unrelated to the site’s informational content may be closed without further action.